In this session we will define CX, why it is necessary in today’s day & age, a few examples of what CX feels like, the financial benefits of great CX and how you could get started on your own and / or with your immediate team with just your conviction that it’s the right thing to do.

Key Takeaways from the Session

• The secret sauce of CX – what’s different about it
• What CX leaders, including leading techies, of our time say and think about CX
• Your own insights into what CX means for you in your organization’s context
• A self-assessment of where your organization stands today in CX
• Tips on how to start your CX journey as an individual and / or in your organization

Location: Auditorium , A5,  Dtec, Dubai Digital Park

Speaker:

Ghulam Husnain Ali

Amongst the first few Certified Customer Experience Professionals (CCXP) in the region, Ghulam Husnain Ali has over 20 years of experience in management consulting and risk services. He started his career at Ernst & Young and moved to Deloitte Consulting before founding his own boutique CX consulting firm, EPIC Consulting in 2014. He has worked in diverse domains such as CX, business strategy, operations & technology consulting, financial audit, and technology audit & governance.